What You Can Expect
What You Can Expect
Rockhampton Mazda
Rockhampton Mazda delivers a vehicle service experience that suits everyone’s needs. That’s why we offer so many options to ensure your visit to our service department runs smoothly. So, if you need to drop off your vehicle before we open or only have a short time frame to service your vehicle because of your busy schedule, we try and make it as easy as possible. Below are all the different ways we can help and if you can’t find the answer just give us a call we are confident we can assist.
Mazda Service Select
With Mazda Service Select you can vary your visit schedule according to how you use your Mazda. For example, if you travel on average 13,000kms per year, you can service your Mazda once every 9 months, if you travel less, say 8,000kms per year you only need to come in once a year. You’ll also get peace of mind as you will not pay more for a Scheduled Service performed by us than the price advertised at the time your Scheduled Service booking is confirmed+.
Driveway Ready
From 7.45am – 9.00am you will find our team of advisors in the driveway ready to serve you in a more timely manner during the rush hour. Our driveway service is designed so that we come to you in the busiest part of the day.
Simply call us
We know how busy life gets, sometimes you have so much going on that you forget that you have booked your vehicle in for a service. That’s why we will help you stay on track with a friendly reminder sms before your booking with the time you have nominated to drop off your vehicle. Can’t make it. no worries, simply call us 07 4927 8248 and we will happily reschedule your appointment to a time that will suit you.
Early Bird Check
Early start? That’s no problem! Simply let us know that you want to take advantage of our Early Bird Check-in System, and you can drop off your car at a time convenient to you.
The Early Bird Check-in Box can be found at the entrance to our service department. Simply place your keys in the secured location box provided.
Can’t pick up your vehicle?
Can’t pick up your vehicle before 5pm due to work commitments! No worries, Your vehicle will be parked safely in the workshop of our dealership ready for you to collect at a time convenient to you.
Complimentary loan cars.
We have registered additional complimentary loan cars. All vehicles will be sanitised after being used. For your convenience Rockhampton Mazda has Loan Vehicles available FREE of charge (subject to availability).
Should you wish to utilise this facility, please contact our Service Reception to enquire as advanced bookings are required to secure a loan vehicle. Please call us on 07 4927 8248
Service Department
Now that your Mazda is being looked after by our Service Department why not grab a coffee, and the paper then relax in our Customer Lounge while you wait. There’s FREE Wi-Fi or comfy chairs to catch up on some day-time TV. As soon as your car is ready to go, we’ll come and get you and you’ll be on your way.
Online Booking
Sometimes calling us to make a booking isn’t always as easy as it sounds. We have online booking request so that you can contact us whenever & where ever is convenient to you. Simply fill out the details on the enquiry form and click submit. One of our friendly team will be in contact to confirm your details by your preferred contact method. Make a booking request now!
Free Wifi
So you can get on with your work or simply stay in contact with the world we offer our guests who choose to sit in our guest lounge FREE Wi-Fi. If you have any difficulties connecting please make contact with one of our friendly staff to assist you.
Payment
We accept cash & EFTPOS, all major credit cards & business cheques. Should you require to make payment by cheque please let us know at time of booking for approval. We do NOT accept personal cheques.